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HOLIDAYS : all orders passed after the 29th of July will be delivered from the 10th of August

Delivery and return

DELIVERY

  • Orders will be delivered by La Poste with a mail monitoring.
  • Delivery costs will be offered above 60 euros of purchase.
  • Each shipment will have a tracking number that you will receive on your email address. You will be able to follow the shipment online www.laposte.fr.
  • If absence, you will receive a calling card that will help you to get your shipment at your Post Office within 10 days.
  • Shipment will be delivered 48 hours from the day after our order validation (excluded bank holidays) in Metropolitan France.

EXCHANGE AND RETURN POLICY

  • If you wish to return an order, you can ask for a credit note, an exchange or be refund on request sent within 14 days after reception. You will have to resend all products in their original state, at PACIFIC RAINBOW 115 rue de la Pompe 75116 PARIS (shipment costs at your charge).
  • Exchange or refund requests have to be send at client@pacificrainbow.fr, specifying your order number and which products you would like to exchange or be refund.